FAQ
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When will the actual date of arrival be known to me?
Prior to shipment, our sales staff will provide the shipping route and estimated date of arrival. However, it may change due to vessel delays at connecting port or due to weather restrictions. Thus, feel free to contact our logistics team for the latest up to date arrival date.
Bill of Lading and import declaration
For your import declaration, feel free to contact our local clearing agents to assist you in the clearance of your car as well as storage in bonded warehouses. We work with established clearing agents to assist us in our goal in 100% delivery success rate.
I have no import and shipment knowledge what do I do?
Not to worry, 1 Auto has local agents to help you in import declaration, import clearance. They can help assist in inspection and also registration in your country. Delivery and clearance will be arranged in the shortest possible time.
My country does not have a seaport, can I still order?
Yes, we do deliver cars to country without seaports. Cars will be shipped to the most cost-effective seaport and transfer via in land transport. Feel free to contact our sales team for a quotation on inland transport to your country. As we work with major car carrier companies, we can offer extremely competitive rates.
Can I send my car via Air?
1 Auto can help send your car via Air. It depends on the dimensions of your car too. Speak to our sales agents and they will be happy to quote you for air freight charges.
Can I choose the carriers which I prefer for shipment?
1 Auto collaborates with most of the major sea freight carriers to bring you the most competitive rate at the least possible lead time. However if you have a specific brand of preference, make it first known to our sales team so that they can advise you on the specific freight cost of your preference.
How do I track my shipment?
When the shipment is confirmed for your car, our logistics staffs will update the system to reflect the carrier’s name and date of departure. For the exact date of arrival, please contact our sales team so that they can advise you further.
What if I have issue during clearance at my port?
It is very unlikely you will have clearance issues, however, should there be an requirement, feel free to contact our sales team. They will be able to assist you further by contacting the local ground agents.