FAQ
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My car has departed from Singapore, when will I receive my documents?
Original Bill of Lading will be issued in Singapore’s office upon departure of the vessel. Usually, it will take 2-3 days before we retrieve the original documents from the shipping agents. There after we will send out the documents via DHL to the address provided to us.
What are the courier companies that you use to ship the documents?
We strictly use DHL express for all our documentation delivery. DHL express will be able to provide real time tracking for your documents. In event of failed delivery, a next day delivery can be arranged via the DHL local’s office hotline or website.
What are the documents that will be sent?
1 Auto will send the following documents:
- Original Bill of Lading
- The Certificate of Deregistration from Land Transport Authority of Singapore
- The Original Sales Tax Invoice
- Inspection certificates if required by your country
- Spare Key (if any)
How long does courier take to reach me?
DHL express is by far one of the fastest couriers in the market, usually it will take within 3-5 days to reach your location.
What if my documents are lost in transit?
All documents sent can be tracked in real time. Should there be any lost in transit, 1 Auto will remedy the situation in the shortest possible time. Contact our staffs and indicate the stock code.